Shipping & Return Policy
Returns
ALL SALES ARE FINAL
You can always contact us for any return question at info@premierseamoss.com
Which days do we ship?
We ship from Monday- Thursday (excluding Holidays)
Standard processing time
Our processing times are approximately 3 – 7 days for our fruit flavored Sea Moss.
Standard time in transit
1-2 business days if you have ordered fruit flavored Sea Moss.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.